Yes, the vendor is reliable. I couldn’t be more satisfied. Top notch customer service. cs team answered all my questions quickly (I had quite a few) and was even able to help me change my order in half the time. I even sent them a thank you note after my daughter arrived, which exceeded all my expectations I recommend all potential buyers to visit the doll forum, both to do research and to get a list of serious and licensed sellers, which this one was.